How do I submit my order?

Head over to our website's contact form to get started! Or, if you prefer, you can send us an email at milieventsco@gmail.com. After we receive your request, we will get in touch to confirm availability and provide any other details you might need. We're here to make the process smooth and enjoyable!

What areas do you service in the Okanagan?

We provide complimentary delivery in Penticton, Naramata, Summerland, and Peachland with a $200 delivery fee for rentals in Kelowna, West Kelowna, Oliver, and Osoyoos. Delivery options vary by item and each collection will specify which items are available for delivery, pick-up, or shipping.

Is there a price minimum for my order? 

Yes, we do have minimum order amounts depending on the type of service. For pick-up orders and orders within complimentary zones, the minimum is $200. For deliveries outside of our complimentary zones, a $400 minimum applies. If your order is being shipped, the minimum is $100.

Is set-up and take down included?

Yes, absolutely! Our team will handle the delivery, setup, and takedown of all delivered rental items, making your experience completely hassle-free.

What are Photo Only Items?

These items are utilized primarily for their aesthetic charm. While they are not suitable for continuous use at events, they are ideal for creating stunning visual moments. We ask you only use these items for styled photography shoots, photography workshops, bridal portraits, wedding day flat lays, or detail shots. 

How long is the rental period?

Our standard rental period is up to 24 hours, though some items are available for extended rentals. If you need a longer rental term, please let us know—we offer discounts on select items for rentals over 48 hours.

What are the payment terms? 

To secure your order, we ask for a 50% non-refundable deposit. The remaining balance is due 4 weeks prior to your event.

Can you deliver to Vancouver, the Lower Mainland, or the Fraser Valley?

Yes! We can deliver certain items to Vancouver, the Lower Mainland, and the Fraser Valley, depending on your location and order size. Please contact us to see if we can accommodate your request.

Is there a damage deposit?

Yes. All of our rental include a refundable damage deposit which will be returned within 3 days after the event, should there be no damage to the rental items. 

What is an item is damaged or lost?

We understand that accidents happen! Your rental price includes coverage for general wear and tear. However, if an item is significantly damaged or lost, you will be charged the current retail price or replacement fee of the item. These fees vary. If there’s an issue, we will reach out to you. If we cannot contact you, damage deposit will be held back and/or the credit card on file will be charged.

Do I need to wash / clean items upon return?

No need! We take care of cleaning, dry cleaning, and sanitizing upon return.